Guest Services Agent — Warm Check-In & Local Concierge

Peregrine Hospitality; Beaverton (OR); On-site; USD 38,000 - 46,000; Full time

Job summary

Peregrine Hospitality in Beaverton, OR is seeking a Front Desk Associate to warmly welcome guests, register reservations, and process payments while providing information on local attractions.

Role requires at least 1 year in guest service, a High School diploma or better, and a team-oriented, reliable attitude. You will balance cash, assist with check-out, and uphold 4 Keys service standards daily.

Responsibilities

• Greet and welcome guests, ensuring a warm, friendly first impression.
• Register guests into the computer system and verify reservation details.
• Process payments and balance the cash drawer with accuracy.
• Provide guests with information about hotel facilities and local attractions.
• Assist guests with check-out and processing various forms of payment.
• Field guest complaints and resolve issues to ensure satisfaction.
• Maintain knowledge of hotel services, facilities and local area.
• Follow hotel policies, safety, security, and brand standards, strive to improve operations.
• Participate in upselling and marketing programs to enhance guest experience and revenue.
• Work with the team, support management, and collaborate with co-workers.

Job description

Peregrine Hospitality in Beaverton, OR is seeking a Front Desk Associate to warmly welcome guests, register reservations, and process payments while providing information on local attractions.

Role requires at least 1 year in guest service, a High School diploma or better, and a team-oriented, reliable attitude. You will balance cash, assist with check-out, and uphold 4 Keys service standards daily.