Guest Services Front Desk Agent

Westmont Hospitality Group; Seattle (WA); On-site; USD 25,000 - 34,000; Full time

Job summary

Westmont Hospitality Group in Seattle, WA, is seeking a Front Office Agent to greet guests, register arrivals, and manage checkout with courtesy and accuracy. The role requires strong communication, basic computer skills, and the ability to handle payments and resolve guest concerns.

The position is full-time, on-site at the hotel desk, demanding professionalism, attentiveness, and the ability to stay calm during busy periods while maintaining a neat appearance and adherence to safety procedures.

Qualifications

• High school diploma preferred.
• Hospitality experience helpful but not required.
• Ability to perform basic arithmetic and use a calculator.
• Effective communication with customers in English (verbal and written).
• Ability to input information accurately in a computer system.

Responsibilities

• Greet customers with a friendly welcome and provide information on hours and local attractions.
• Complete registration by inputting guest data, assigning rooms, and issuing keys.
• Handle payments, balance house banks, and post charges to guest accounts.
• Answer phones clearly in English and relay messages to guests.
• Resolve guest concerns within policy guidelines and escalate when needed.
• Maintain safety and security procedures and keep work areas tidy.

Skills

Customer service

Cash handling

Communication

Computer input

Problem solving

Education

High school diploma preferred

Tools

Front desk software

Calculator

Job description

Westmont Hospitality Group in Seattle, WA, is seeking a Front Office Agent to greet guests, register arrivals, and manage checkout with courtesy and accuracy. The role requires strong communication, basic computer skills, and the ability to handle payments and resolve guest concerns.

The position is full-time, on-site at the hotel desk, demanding professionalism, attentiveness, and the ability to stay calm during busy periods while maintaining a neat appearance and adherence to safety procedures.