Front Desk Agent — Guest Experience Specialist

Pyramid Burlington Management; United States; On-site; USD 18,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk Agent for Hammock Beach Golf Resort & Spa to greet guests, check them in, and share local knowledge. You will be the first friendly face guests meet, delivering an exceptional welcome and WOW moments throughout their stay.

Ideal candidates have a high school diploma, outgoing personality, and strong communication. You must thrive in a fast-paced environment and be available for weekends and holidays.

Qualifications

• High school diploma or equivalent.
• Strong desire to make an impact on other people.
• Outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Must be able to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Check guests in and register arrivals, acting as the first point of contact.
• Provide information about the hotel, amenities, and local area to WOW guests.
• Maintain a professional manner and assist other departments as needed.
• Be knowledgeable of emergency procedures and hotel policies.
• Follow posting, billing, and refunds procedures and maintain the house bank.
• Promote and sell special hotel programs.

Skills

Outgoing personality

Excellent communication

Fast-paced work

Stand for long periods

Weekend availability

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk Agent for Hammock Beach Golf Resort & Spa to greet guests, check them in, and share local knowledge. You will be the first friendly face guests meet, delivering an exceptional welcome and WOW moments throughout their stay.

Ideal candidates have a high school diploma, outgoing personality, and strong communication. You must thrive in a fast-paced environment and be available for weekends and holidays.