Assistant Front Office Manager: Guest Experience Lead

Pyramid Burlington Management; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Pyramid Global Hospitality, a leading hospitality management company, is seeking a Front Desk Assistant Manager at Hammock Beach Golf Resort & Spa. You will assist the Front Desk Manager with operations, guest service, and maximizing occupancy.

The role requires 5 years of progressive hotel experience, supervisory skills, and proficiency in Windows. You will lead by example, handle high-pressure situations, and maintain brand standards across the front desk team.

Qualifications

• 5+ years of progressive experience in a hotel or related field.
• Supervisory experience required.
• Proficient in Windows operating systems.
• Clear communication and ability to work under pressure.
• Ability to analyze and manage financial information and data.

Responsibilities

• Assist Front Desk Manager in operating the Front Office services.
• Provide attentive, friendly, and efficient service to guests.
• Maintain high standards of appearance and grooming per brand standards.
• Ensure compliance with Pyramid Global Hospitality standards and safety regulations.
• Manage attendance and support front desk staff in daily tasks.

Skills

Customer service

Leadership

Communication

Windows proficiency

Education

Bachelor's degree in hospitality or related field

Tools

Windows OS

Job description

Pyramid Global Hospitality, a leading hospitality management company, is seeking a Front Desk Assistant Manager at Hammock Beach Golf Resort & Spa. You will assist the Front Desk Manager with operations, guest service, and maximizing occupancy.

The role requires 5 years of progressive hotel experience, supervisory skills, and proficiency in Windows. You will lead by example, handle high-pressure situations, and maintain brand standards across the front desk team.