Front Desk & Guest Experience Agent (Hotel Discounts)

A1 Hospitality; Portland (OR); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Sick Pay

Hotel Discounts

Job summary

A1 Hospitality in Portland, OR seeks an upbeat Front Desk Agent to make transactions seamless and provide exceptional local insights. You will manage reservations, welcome guests, and assist with information on rates and amenities.

Respond to guest requests professionally and coordinate with housekeeping to ensure rooms are clean and fully furnished. Equal opportunity employer with a welcoming, guest-focused team.

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role.
• Experience with hotel reservations software, like OnQ or Opera.
• Customer service experience.
• Excellent communication and organizational skills.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon their arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

A1 Hospitality in Portland, OR seeks an upbeat Front Desk Agent to make transactions seamless and provide exceptional local insights. You will manage reservations, welcome guests, and assist with information on rates and amenities.

Respond to guest requests professionally and coordinate with housekeeping to ensure rooms are clean and fully furnished. Equal opportunity employer with a welcoming, guest-focused team.