Front Desk Guest Services Agent – $15/hr

Carowinds; Concord (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Carowinds is seeking a Guest Service agent to greet guests, process payments, and inform them about package elements while maintaining front desk efficiency.

Responsibilities include registering guests, handling check-ins and check-outs, answering phones, and ensuring adherence to operating procedures. The role requires strong cash handling, clerical skills, and the ability to work nights, weekends, and holidays.

Qualifications

• Relevant customer service experience preferred.
• Strong math and cash handling abilities.
• Excellent interpersonal and communication skills.

Responsibilities

• Interacts with guests in a friendly, courteous, and professional manner.
• Registers guests, assigns rooms, checks out guests, handles special requests, provides park information, and answers phones.
• Dispsenses and accounts for package tickets and discount coupons.

Skills

Cash handling

Guest service

Typing 20 WPM

Clerical skills

Job description

Carowinds is seeking a Guest Service agent to greet guests, process payments, and inform them about package elements while maintaining front desk efficiency.

Responsibilities include registering guests, handling check-ins and check-outs, answering phones, and ensuring adherence to operating procedures. The role requires strong cash handling, clerical skills, and the ability to work nights, weekends, and holidays.