Front desk

Pyramid Global Hospitality; Columbia (SC); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Wellness programs

Employee discounts on hotel stays

Job summary

A hospitality company in Columbia, SC, is seeking a Front Desk Agent. This full‑time, entry‑level position offers competitive pay ranging from $30,000 to $45,000 and a comprehensive benefits package, including health insurance and retirement plans. Responsibilities include guest check-in and check-out, handling reservations, and providing excellent customer service. Ideal candidates will have at least one year of customer service experience and strong communication skills.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to work full shifts standing, including weekends and holidays.
• Capacity to work in a fast-paced environment.

Responsibilities

• Check guests in and out, ensuring proper credit posting and accurate charge handling.
• Answer phone calls, greet guests, and provide information on hotel amenities and local attractions.
• Handle reservations and room assignments.
• Assist guests with special requests and resolve problems promptly.
• Promote and sell special hotel programs.

Skills

Customer service experience

Problem-solving skills

Teamwork skills

Verbal communication

Outgoing personality

Job description

Join Pyramid Global Hospitality as a Front Desk Agent in Columbia, SC. This full‑time, entry‑level position offers competitive pay ($30,000–$45,000) and a comprehensive benefits package.

Location and Compensation

Columbia, SC – $30,000.00–$45,000.00 – 3 weeks ago

Job Summary

As a Front Desk Agent, you will be the first point of contact for guests, handling all aspects of check‑in and check‑out, reservations, concierge duties, and guest inquiries. You will also promote hotel programs, resolve issues, and coordinate with other departments to ensure a seamless guest experience.

Responsibilities

• Check guests in and out, ensuring proper credit posting and accurate charge handling.
• Answer phone calls, greet guests, and provide information on hotel amenities and local attractions.
• Handle reservations and room assignments.
• Assist guests with special requests and resolve problems promptly.
• Promote and sell special hotel programs.
• Interact professionally with hall staff and assist other departments as needed.
• Maintain house bank, safe deposits, and cashing checks.
• Communicate all pertinent information to the manager on duty.
• Follow posting, charging, cashing, and refund procedures.

Qualifications

• At least one year of customer service experience with high guest interaction.
• Valid driver’s license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Strong problem‑solving and teamwork skills.
• Friendly, outgoing personality with excellent verbal communication.
• Ability to work full shifts standing, including weekends and holidays.
• Capacity to work in a fast‑paced environment.
• Strong desire to make an impact on guests and team members.

Benefits

Pyramid Global Hospitality offers health insurance, retirement plans, paid time off, wellness programs, and exclusive employee discounts on on‑site hotel stays.

Equal Opportunity Employment

Pyramid Global Hospitality is an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.