Front Desk Guest Experience Agent (AM/PM Shifts)

Spire Hospitality; BLOOMINGTON (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

The Renaissance Minneapolis Bloomington Hotel, part of Spire Hospitality, is seeking a creative, guest-focused front desk agent. The role requires availability mornings, nights, weekends, and holidays, with a starting pay of $17.50 per hour based onexperience.

You will warmly greet guests, assist with check-in/check-out, and contribute to memorable stays. Strong computer skills, hospitality mindset, and customer-service excellence are essential.

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role is required.
• Proficient with MS Office, including Outlook and Excel.
• Previous experience with hotel FSPMS systems is a plus.

Responsibilities

• Deliver unmatched service, courtesy, and care to our guests.
• Respond promptly to guest questions and requests.
• Streamline check-in and check-out processes for guests.
• Answer incoming phone calls with professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with proactive service recovery.

Skills

Front desk experience

Customer service

Multitasking

Professional communication

Guest relations

Tools

MS Word

MS Excel

Outlook

Job description

The Renaissance Minneapolis Bloomington Hotel, part of Spire Hospitality, is seeking a creative, guest-focused front desk agent. The role requires availability mornings, nights, weekends, and holidays, with a starting pay of $17.50 per hour based onexperience.

You will warmly greet guests, assist with check-in/check-out, and contribute to memorable stays. Strong computer skills, hospitality mindset, and customer-service excellence are essential.