Guest Experience Specialist - Front Desk

Renaissance-Minneapolis-Bloomington-Hotel; BLOOMINGTON (MN); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Early pay

Medical insurance

Dental insurance

Vision insurance

Pet discount program

401K

Life insurance

Disability insurance

Paid time off

Hotel discounts

Job summary

Renaissance Minneapolis Bloomington Hotel is seeking a creative, guest-focused front desk agent to join our team in Bloomington, MN. The role requires morning, night, weekend, and holiday availability, with a pay of $17.50 based on experience.

As a front desk agent, you will warmly welcome guests, ensure seamless check-in/check-out, and provide exceptional service throughout the stay. The property offers extensive benefits and career growth opportunities within SPIRE Hospitality.

Qualifications

• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role is required.
• Full understanding and comfort working on a computer with MS Suite, Outlook, Word, Excel.
• Previous experience with hotel FSPMS systems is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service

Customer service

Multitasking

Computer literacy

Tools

MS Suite

Outlook

Word

Excel

FSPMS systems

Job description

Renaissance Minneapolis Bloomington Hotel is seeking a creative, guest-focused front desk agent to join our team in Bloomington, MN. The role requires morning, night, weekend, and holiday availability, with a pay of $17.50 based on experience.

As a front desk agent, you will warmly welcome guests, ensure seamless check-in/check-out, and provide exceptional service throughout the stay. The property offers extensive benefits and career growth opportunities within SPIRE Hospitality.