Night Auditor-Part-time

Renaissance-Minneapolis-Bloomington-Hotel; BLOOMINGTON (MN); On-site; USD 28,000 - 30,000; Part time

Benefits offered by this job

Early pay access

Dental insurance

Vision insurance

Pet discount

401K

Life insurance

Disability insurance

Wellness programs

Hotel discounts

Job summary

Renaissance Minneapolis Bloomington Hotel in Bloomington, MN is seeking a creative, guest-focused part-time Night Auditor to join our front desk team.

As Night Auditor, you will welcome guests, balance daily revenue, and ensure seamless operations for the next day. The ideal candidate has front desk experience and strong computer skills, with a commitment to hospitality at an upscale Marriott property.

Qualifications

• High school diploma or equivalent.
• One year Front Desk experience preferred.
• One year of customer service or guest-facing experience required.
• Proficiency with MS Office (Outlook, Word, Excel).

Responsibilities

• Deliver exceptional guest service and promptly address questions and requests.
• Prepare daily revenue reports and balance PMS reports for settlements.
• Make corrections and troubleshoot PMS and computer issues during shift.
• Enter revenue, expenses, and allowances to generate daily reports.
• Handle check-ins, check-outs, and answer guest calls professionally.
• Provide service recovery to resolve guest concerns.

Skills

Customer service

Front desk experience

MS Office

Education

High school diploma or equivalent

Tools

FSPMS systems

Job description

Renaissance Minneapolis Bloomington Hotel
5500 American Boulevard West
[e-mail]
Bloomington, MN 55437, USA

Description

The Renaissance Minneapolis Bloomington Hotel is seeking a creative, skilled, guest-focused part-time Night Auditor to join its fun-spirited team!

Hotel Property Overview: The Renaissance Minneapolis Bloomington Hotel is an upscale Marriott property located in Bloomington, Minnesota, conveniently situated near the Mall of America, Minneapolis–St. Paul International Airport, and major Twin Cities attractions. The hotel features 253 guest rooms, on-site dining at LARS Restaurant & Bar, an indoor Junior Olympic-sized pool, fitness center, and more than 4,300 square feet of flexible meeting and event space. The hotel’s design and atmosphere reflect a distinctly Minnesota aesthetic, incorporating warm, modern décor and local-inspired elements that create a welcoming sense of place. The property provides a professional and inviting environment where associates have the opportunity to deliver memorable guest experiences through exceptional hospitality and personalized service.

SPIRE Hospitality is a management company that creates memorable guest experiences and delivers best-in-class service at our hotels and resorts nationwide. We ensure you have the support, tools, and opportunities to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive Part-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS, get paid before payday, dental, vision, pet discount program, 401K, life, critical accident or illness, short— and long-term disability, wellness programs, excellent hotel discounts, and much more. The pay range is $20.00 to $22.00 based on experience!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to guest satisfaction, crafting remarkable, seamless experiences from the moment guests arrive. As a Night Auditor Front Desk Agent, your dedication to guest satisfaction and meticulous attention to closing and resetting systems will ensure seamless operations the next day and elevate our standards. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions:

• Deliver unparalleled service, courtesy, and care to our guests by responding promptly and effectively to guest questions and requests.
• Demonstrate exceptional attention to detail in preparing daily Food & Beverage revenue reports and in creating and balancing PMS reports for revenue and settlement accounts.
• Make corrections and adjustments via the PMS and handle all computer problems that might occur throughout the shift.
• Enter revenue, expenses, and allowances into the computer system to generate daily reports, including the Guest Ledger Summary and the Daily Restaurant Summary.
• Efficiently conduct check-ins, check-outs, and promptly answer phone calls with professionalism and courtesy.
• Resolve guest concerns with attentive service recovery.

Qualifications:

• High school diploma or its equivalent.
• One year of Front Desk experience in hotels preferred.
• One year of experience working in customer service or a guest-facing role is required.
• Full understanding and comfort working on a computer with MS Suite, Outlook, Word, and Excel.
• Previous experience with hotel FSPMS systems is a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including those with disabilities and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.