Front Desk Guest Experience Agent

Caesars Entertainment Corp; Robinsonville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Caesars Entertainment Corp, Horseshoe Casino Tunica, is seeking a Hotel Agent to manage guest check-ins/outs and answer inquiries with a friendly, professional demeanor. You will balance cash, process reservations, and coordinate with hotel services to meet guest needs.

Responsibilities include registering guests, assigning rooms, handling special requests, and assisting with dining or entertainment bookings.

Qualifications

• Strong interpersonal and communication abilities.
• One year of front desk or guest service experience preferred.
• Six months of basic computer knowledge required.
• Ability to work as part of a team and handle multiple tasks.

Responsibilities

• Process check-in and check-out transactions for guests.
• Register guests to rooms and collect accurate information.
• Handle guest inquiries in a courteous and professional manner.
• Assist guests with reservations, dining, and show bookings as needed.
• Balance cash handling and prepare key packets for departures.
• Troubleshoot in-room issues and assist with guest service recovery.
• Maintain a neat, stocked workstation and provide excellent customer service.

Skills

Interpersonal skills

English communication

Problem solving

Team player

Customer service

Second language beneficial

Front desk experience

Basic computer literacy

Job description

Caesars Entertainment Corp, Horseshoe Casino Tunica, is seeking a Hotel Agent to manage guest check-ins/outs and answer inquiries with a friendly, professional demeanor. You will balance cash, process reservations, and coordinate with hotel services to meet guest needs.

Responsibilities include registering guests, assigning rooms, handling special requests, and assisting with dining or entertainment bookings.