Slot Floor Concierge: Jackpot Payouts & Guest Experience

Caesars Entertainment; Robinsonville (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Caesars Entertainment in Tunica seeks a Casino Cashier to assist guests with jackpot payouts and other requests while delivering exceptional customer service.

You will sign for jackpot fills, obtain required signatures, handle minor slot repairs, and ensure compliance with Casino Control Act and Caesars policies. The role emphasizes courteous guest interaction and promotion of Total Rewards programs.

Qualifications

• High school diploma or GED is required.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small group situations.

Responsibilities

• Call in, pick up and pay out jackpots.
• Sign for jackpot fills when necessary.
• Obtain authorized signatures on jackpot slips.
• Make minor repairs on slot machines.
• Know the Casino Control Act and Caesars policies and procedures.
• Support and maintain Caesars courtesy guidelines.
• Demonstrate superior customer service and greet guests warmly.
• Promote Total Rewards programs and card membership.

Skills

Customer service

Reading comprehension

Written communication

Verbal communication

Problem solving

Education

High School Diploma or GED

Job description

Caesars Entertainment in Tunica seeks a Casino Cashier to assist guests with jackpot payouts and other requests while delivering exceptional customer service.

You will sign for jackpot fills, obtain required signatures, handle minor slot repairs, and ensure compliance with Casino Control Act and Caesars policies. The role emphasizes courteous guest interaction and promotion of Total Rewards programs.