Guest Services & Rooms Specialist

Caesars Entertainment Corp; Atlantic City (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Caesars Entertainment in Atlantic City is seeking a friendly front desk Associate to deliver outstanding guest service at the hotel lobby. You will greet guests, assist with check-in/check-out, and promote Caesars Rewards.

The role requires a high school diploma, excellent communication and interpersonal skills, and prior front desk experience. Expect $18.00 per hour with a welcoming team and opportunities to grow within Caesars Entertainment.

Qualifications

• Excellent customer service skills required.
• High school diploma.
• Two years front desk experience preferred.
• Good knowledge of Atlantic City area.

Responsibilities

• Manage rooming processes including pre-blocking, pre-registration and final check-in based on arrival time and requests.
• Post charges and settle folios; handle express check-outs and resolve due-outs.
• Maintain accuracy of accommodation availability and respond to same-day billing inquiries.
• Streamline departmental operations by evaluating policies and procedures for efficiency and service quality.

Skills

Customer service

Communication

Interpersonal skills

Public relations

Education

High school diploma

Job description

Caesars Entertainment in Atlantic City is seeking a friendly front desk Associate to deliver outstanding guest service at the hotel lobby. You will greet guests, assist with check-in/check-out, and promote Caesars Rewards.

The role requires a high school diploma, excellent communication and interpersonal skills, and prior front desk experience. Expect $18.00 per hour with a welcoming team and opportunities to grow within Caesars Entertainment.