Front Desk Guest Experience Agent

Virgin Hotels; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Virgin Hotels in New York seeks a dynamic Front Desk Agent to welcome guests and deliver exceptional service. You will learn front office procedures, maintain the Tone of Voice, handle check-ins/outs, process payments, and assist guests with information and requests.

The role requires strong communication, teamwork, and a polite, energetic personality. Proficiency in MS Word/Excel/PowerPoint is a plus; nights, weekends, and holidays may be required; a bachelor’s degree is preferred.

Qualifications

• Bachelor’s degree preferred.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient MS Word, Excel, and PowerPoint.

Responsibilities

• Learn and retain knowledge of front office procedures and comply with all policies and Procedures.
• Maintain Virgin Tone of Voice, culture & standards set forth by management.
• Assist and process check-in & check-outs for our guests in accordance with their preference.
• Process guest accounts by presenting folios to guests when requested, resolving any disputed charges.
• Adhere to cashiering procedures and banking duties during shifts.
• Maintain a clean, hygienic and organized work environment.
• Communicate timely and in a responsive manner via digital device.
• Be a team player and deliver memorable guest service.

Skills

Customer service

Communication

Teamwork

Attention to detail

Multitasking

Education

Bachelor's degree preferred

Tools

MS Word

Excel

PowerPoint

Job description

Virgin Hotels in New York seeks a dynamic Front Desk Agent to welcome guests and deliver exceptional service. You will learn front office procedures, maintain the Tone of Voice, handle check-ins/outs, process payments, and assist guests with information and requests.

The role requires strong communication, teamwork, and a polite, energetic personality. Proficiency in MS Word/Excel/PowerPoint is a plus; nights, weekends, and holidays may be required; a bachelor’s degree is preferred.