Overnight Front Desk Leader – Guest Experience & Safety

Virgin-Hotels-Central-Services-LL; New York (NY); On-site; USD 68,000 - 83,000; Full time

Job summary

Virgin-Hotels-Central-Services-LL in New York seeks a Night Manager to oversee overnight front desk operations, security, and guest services. You will lead a small team, ensure smooth check-ins/check-outs, and maintain Virgin Tone of Voice in all interactions.

The role requires at least two years of Front Office supervisory experience, strong communication, Excel skills, and legal work eligibility in the United States. Salary is $75,000 annually, and the position is full-time on-site.

Qualifications

• Two years of Front Office supervisory experience in full-service properties.
• Strong communication and guest service skills.
• Ability to lead a team and coordinate with multiple departments.

Responsibilities

• Perform security walks and secure doors.
• Support Front Desk with noise complaints and guest requests.
• Be knowledgeable of front office procedures and standards.
• Lead and develop a team while upholding Virgin Tone of Voice (TOV).
• Ensure accurate, timely guest check-in/out and outstanding service.

Skills

Front Office supervision

Customer service

Security awareness

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Virgin-Hotels-Central-Services-LL in New York seeks a Night Manager to oversee overnight front desk operations, security, and guest services. You will lead a small team, ensure smooth check-ins/check-outs, and maintain Virgin Tone of Voice in all interactions.

The role requires at least two years of Front Office supervisory experience, strong communication, Excel skills, and legal work eligibility in the United States. Salary is $75,000 annually, and the position is full-time on-site.