Warm Welcome Front Desk Agent — Guest Experience

InterContinental Hotels Group; New York (NY); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Full uniform

Room discounts

Training programs

Job summary

InterContinental Hotels Group is seeking a Front Desk Agent in New York to deliver exceptional guest experiences, handle reservations and payments, and ensure smooth check-in and check-out. You will anticipate guest needs and offer tailored recommendations to make each stay memorable.

The role emphasizes strong communication, problem-solving, and tech-savvy skills, with opportunities to interact with diverse international guests and contribute to a welcoming hotel environment.

Qualifications

• Clear communication with guests and colleagues, able to handle concerns and compliments.
• Strong problem-solving to turn issues into positive memories for guests.
• Fluent in the local language; additional languages a plus but not required.
• Good reading/writing skills and basic maths; comfortable with computer systems.

Responsibilities

• Greet guests warmly and start memorable guest experiences with a welcoming atmosphere.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Take, manage, and receive payments for guest bookings.
• Make check-in and check-out swift and seamless.
• Anticipate guest needs and offer tailored recommendations.
• Be the trusted contact for guests, assisting with bills and restaurant suggestions.

Skills

Communication skills

Problem-solving

Fluency in local language

Literacy and computer skills

Job description

InterContinental Hotels Group is seeking a Front Desk Agent in New York to deliver exceptional guest experiences, handle reservations and payments, and ensure smooth check-in and check-out. You will anticipate guest needs and offer tailored recommendations to make each stay memorable.

The role emphasizes strong communication, problem-solving, and tech-savvy skills, with opportunities to interact with diverse international guests and contribute to a welcoming hotel environment.