Night Operations Lead: Guest Experience & Security

Virgin Hotels, LLC; New York (NY); On-site; USD 64,000 - 86,000; Full time

Job summary

Virgin Hotels, LLC is seeking a Night Manager in New York, NY. This full-time role leads night front desk operations, ensures guest satisfaction, and maintains safety and security for guests and staff.

You will supervise front desk staff, coordinate with departments, and uphold our distinctive Tone of Voice to deliver remarkable service during overnight hours. Strong communication and Excel skills are a plus in this fast-paced hotel environment.

Qualifications

• Must be legally authorized to work in the United States.
• Minimum two years of Front Office supervisory experience in full-service properties.
• Proficient with Microsoft Excel and general computer skills.
• Strong communication in English.

Responsibilities

• Conduct security walks and secure all doors.
• Assist Front Desk with night audit tasks and guest requests.
• Lead a team and coordinate with departments to ensure guest service.
• Uphold Virgin Tone of Voice and service standards.
• Maintain knowledge of front office systems.
• Ensure safety of guests and staff during overnight hours.

Skills

Communication skills

Front Office supervisory

Education

High school diploma or equivalent

Tools

Microsoft Excel

HMS

Alice

Voxer

Agilisys

OpenTable

Resy

Salto

Job description

Virgin Hotels, LLC is seeking a Night Manager in New York, NY. This full-time role leads night front desk operations, ensures guest satisfaction, and maintains safety and security for guests and staff.

You will supervise front desk staff, coordinate with departments, and uphold our distinctive Tone of Voice to deliver remarkable service during overnight hours. Strong communication and Excel skills are a plus in this fast-paced hotel environment.