Front Desk & Guest Experience Agent

Red Roof Plus Miami Airport; Miami (FL); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on rooms and perks

Opportunities for advancement

Professional development opportunities

Positive and supportive work环境

Job summary

Red Roof Plus Miami Airport in Miami, FL, seeks a friendly Front Desk Agent to manage reservations, check guests in/out, and assist with guest requests in a fast-paced hotel environment. You will handle phone inquiries, organize events, and process payments while delivering outstanding customer service.

This role requires flexibility to work evenings, weekends, and holidays, with opportunities for growth within the company.

Qualifications

• Previous experience as a front desk agent or in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and handle a high-volume workload.
• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage reservations and check guests in and out using a computerized system
• Handle guest requests, such as booking tours or making restaurant reservations
• Assist with check-in and check-out processes, including handling payments and issuing keys
• Answer phone calls and respond to online inquiries in a timely and professional manner
• Assist with organizing and setting up events and meetings
• Handle guest complaints and concerns with grace and professionalism
• Perform light cleaning duties, such as wiping down counters and restocking supplies
• Other duties as assigned

Skills

Front desk experience

Customer service

Communication skills

Multitasking

Payments processing

Tools

Reservation management system

Microsoft Office

Job description

Red Roof Plus Miami Airport in Miami, FL, seeks a friendly Front Desk Agent to manage reservations, check guests in/out, and assist with guest requests in a fast-paced hotel environment. You will handle phone inquiries, organize events, and process payments while delivering outstanding customer service.

This role requires flexibility to work evenings, weekends, and holidays, with opportunities for growth within the company.