Front Desk Agent — Guest Experience & Growth Path

BENCHMARK; Miami (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality is hiring at the Pullman Miami Airport for a Front Desk Agent role. You will welcome guests, check them in/out, and coordinate with hotel departments to fulfill requests. This position emphasizes service excellence in a fast-paced environment.

The ideal candidate has hotel experience, is bilingual (English/Spanish) and outgoing, with the ability to work weekends and holidays. Competitive pay and full benefits support a rewarding career in hospitality.

Qualifications

• Previous hotel experience required.
• Opera Cloud experience a plus.
• Bilingual English/Spanish is a plus.
• Outgoing, engaging personality.
• Ability to work weekends and holidays.

Responsibilities

• Handle guest check-ins and check-outs.
• Answer guest inquiries and resolve issues.
• Process payments and maintain cash handling.
• Coordinate with other departments to fulfill guest requests.
• Assist group arrivals and departures.

Skills

Guest services

Communication

Bilingual Eng/Spa

Opera Cloud

Tools

Opera Cloud

Job description

Pyramid Global Hospitality is hiring at the Pullman Miami Airport for a Front Desk Agent role. You will welcome guests, check them in/out, and coordinate with hotel departments to fulfill requests. This position emphasizes service excellence in a fast-paced environment.

The ideal candidate has hotel experience, is bilingual (English/Spanish) and outgoing, with the ability to work weekends and holidays. Competitive pay and full benefits support a rewarding career in hospitality.