Front Desk Concierge - Guest Experience Specialist

Leisure-Hotels-LLC; Isle (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Leisure-Hotels-LLC in Minnesota invites you to join our welcoming team as a Front Desk Receptionist. You will create a positive first impression for guests and families, assist with check-in/check-out, and provide information about services and amenities.

You will coordinate reservations, answer calls, keep the front desk tidy, and support daily administrative tasks to ensure smooth operations, while offering friendly, professional service every step of the guest journey.

Qualifications

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Previous experience in customer service or front desk roles preferred.
• Ability to remain professional and courteous in all interactions.
• Proficiency in basic computer applications and reservation systems.
• Ability to work flexible hours, including weekends and evenings if required.

Responsibilities

• Greet families and guests warmly upon arrival, ensuring a positive first impression
• Manage and coordinate reservations efficiently and accurately
• Answer phone calls, respond to inquiries, and provide information about services and amenities
• Maintain a tidy and organized front desk area
• Assist with check-in and check-out processes
• Handle guest requests and resolve any issues promptly and courteously
• Support administrative tasks as needed to ensure smooth daily operations

Skills

Interpersonal skills

Organizational skills

Customer service

Professionalism

Computer skills

Reservation systems

Job description

Leisure-Hotels-LLC in Minnesota invites you to join our welcoming team as a Front Desk Receptionist. You will create a positive first impression for guests and families, assist with check-in/check-out, and provide information about services and amenities.

You will coordinate reservations, answer calls, keep the front desk tidy, and support daily administrative tasks to ensure smooth operations, while offering friendly, professional service every step of the guest journey.