Guest Services Front Desk Agent — Create Welcoming Stays

ARK; Eagan (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

ARK in Minnesota is seeking a friendly hotel front desk agent to welcome guests, manage accounts, and ensure a smooth stay. You will check guests in and out, provide keys, and handle reservations with care.

The role emphasizes top-notch customer service, calm handling of phone calls, and coordination with housekeeping to prepare rooms. A high school diploma or GED is required, and hospitality experience is preferred.

Qualifications

• High school diploma or GED required or equivalent.
• 1 year of hospitality experience preferred.
• Strong customer service and interpersonal skills.
• Ability to manage guest accounts and bookings accurately.
• Comfortable handling telephone calls and stressful situations.

Responsibilities

• Greet guests and check them in and out, issuing correct keys and room numbers.
• Maintain accurate guest account information in the system.
• Handle incoming calls and process room bookings and inquiries.
• Coordinate with housekeeping to ensure rooms are ready for guests.
• Assist guests with requests such as rates, amenities, and rewards programs.

Skills

Customer service

Interpersonal skills

Organizational skills

Time management

Telephone etiquette

Microsoft Office

Reservation management systems

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

ARK in Minnesota is seeking a friendly hotel front desk agent to welcome guests, manage accounts, and ensure a smooth stay. You will check guests in and out, provide keys, and handle reservations with care.

The role emphasizes top-notch customer service, calm handling of phone calls, and coordination with housekeeping to prepare rooms. A high school diploma or GED is required, and hospitality experience is preferred.