Front Desk Agent

Ramada Plaza Hotel Midtown Albuquerque; Albuquerque (NM); On-site; USD 30,000 - 40,000; Full time

Job summary

Ramada Plaza Hotel Midtown Albuquerque is seeking a friendly Front Desk Agent to provide excellent service to guests. The ideal candidate will have strong communication and customer service skills and should be able to handle requests and complaints with professionalism.

Responsibilities include checking guests in and out, managing cash transactions, ensuring room readiness, and maintaining a clean lobby area. The position requires the ability to work independently and effectively in a team.

Qualifications

• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.

Responsibilities

• Check guests in and out by confirming reservations and assigning rooms.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Conflict-resolution skills

Tools

Windows operating systems

Office software

Job description

We are looking for a friendly and customer-focused Front Desk Agent to provide excellent service to our guests. The ideal candidate should have strong communication, problem-solving, and conflict-resolution skills.

Key Responsibilities:

• Check guests in and out by confirming reservations, assigning rooms, and issuing keys.
• Handle guest requests and complaints promptly and professionally.
• Manage cash drawer and process payments (room charges, cash, debit, or credit).
• Keep the front desk area and lobby clean and organized.
• Coordinate with housekeeping to ensure room readiness for guests.
• Provide guests with directions and information about the property and local attractions.
• Answer guest calls, messages, and process requests or concerns.
• Run daily reports and ensure the accuracy of information.
• Assist guests with special requests and ensure their satisfaction.
• Follow all company policies, and safety procedures, and maintain confidentiality of guest information.

Requirements:

• Strong communication and customer service skills.
• Ability to work independently and handle stressful situations.
• Proficiency in Windows operating systems and office software.
• Ability to work well with others and develop positive working relationships.
• Ability to lift to 50 pounds occasionally and 10 pounds frequently.