Overnight Front Desk Supervisor - Guest Experience Lead

UCF Hotel Venture; Kansas City (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

401(k) & company match

Paid Sick Days, Vacation, Holidays, &

Tuition Reimbursement

Pet Insurance

Team Member Hotel Rates

Uniforms provided with dry cleaning

On-site parking

Complimentary meals in Team Member Caf

Community volunteer opportunities

Job summary

Loews Kansas City Hotel seeks a Front Office Supervisor to lead our guest services team at the heart of the downtown property. You will oversee front desk operations, mentor staff, monitor guest feedback, and ensure service meets Loews standards of hospitality.

You will coordinate room assignments, train team members, and respond to inquiries with professionalism, prioritizing guest satisfaction and smooth operations in a fast-paced environment.

Qualifications

• Minimum of two years guest service experience in hotel hospitality.
• Minimum one-year guest service leadership role preferred.
• Experience with property management systems, Opera preferred.

Responsibilities

• Oversee daily Front Office operations to ensure smooth service delivery.
• Lead, mentor, and develop Front Office and Guest Services staff.
• Monitor guest feedback and resolve concerns to enhance satisfaction and loyalty.
• Coordinate room assignments and liaise with housekeeping to meet guest preferences.
• Deliver training programs to elevate team skills and operational excellence.
• Handle inquiries and manage incident reporting with professionalism.

Skills

Natural Leader

Guest Experience

Clear Communicator

Proactive Problem Solver

Organized Multitasker

Tools

Opera System

Job description

Loews Kansas City Hotel seeks a Front Office Supervisor to lead our guest services team at the heart of the downtown property. You will oversee front desk operations, mentor staff, monitor guest feedback, and ensure service meets Loews standards of hospitality.

You will coordinate room assignments, train team members, and respond to inquiries with professionalism, prioritizing guest satisfaction and smooth operations in a fast-paced environment.