Overnight Front Desk Leader - Elevate Guest Experience

Loews Hotels & Co; Kansas City (MO); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive health benefits

401(k) with company match

Paid time off and holidays

Tuition reimbursement

Team member hotel rates

Job summary

Loews Kansas City Hotel is seeking a Front Office Supervisor to lead our guest services team with confidence and care on a dynamic hotel floor in downtown Kansas City.

You will mentor staff, oversee check-in/out and guest requests, monitor satisfaction, and collaborate with housekeeping to meet guest preferences. The role emphasizes service excellence and operational efficiency in a bustling environment.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera Property Management System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.

Skills

Natural Leader

Guest Experience Champion

Clear Communicator

Proactive Problem Solver

Organized Multitasker

Tools

Opera System

Job description

Loews Kansas City Hotel is seeking a Front Office Supervisor to lead our guest services team with confidence and care on a dynamic hotel floor in downtown Kansas City.

You will mentor staff, oversee check-in/out and guest requests, monitor satisfaction, and collaborate with housekeeping to meet guest preferences. The role emphasizes service excellence and operational efficiency in a bustling environment.