Front Office Agent (On Call)

Loews Hotels, LLC.; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition Reimbursement

Employee meals

Employee discounts

Job summary

Loews Kansas City Hotel is seeking a warm, professional Front Office Agent to greet guests, check them in, and ensure a seamless arrival experience in a fast-paced downtown setting. You will tailor room assignments, collect payment information per hotel policy, promote services and local attractions, and respond promptly to guest inquiries to create memorable stays.

Ideal candidates have at least one year of guest service experience, familiarity with Opera (preferred), and the ability to work

Qualifications

• Guest service experience preferred in hotel hospitality.
• Opera System experience preferred.
• Ability to stand and walk for long periods of time.
• Weekend/evening/holiday availability as required.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and requests.
• Obtain and verify credit and payment information per policy.
• Promote hotel services, amenities and local attractions.
• Respond to guest inquiries and resolve issues promptly.
• Maintain knowledge of events, group bookings, and banquet orders.
• Perform checkout procedures and handle cash accurately.
• Monitor cleanliness and appearance of Front Desk and lobby.
• Handle emergencies with professionalism and safety.
• Regular attendance in conformance with standards.
• May work varying schedules to reflect business needs.
• Attend mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Guest Experience

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail‑Oriented

Tools

Opera System

Job description

Loews Kansas City Hotel offers opportunities at an 800-room hotel connected to the Kansas City Convention Center. Team members support 60,000 square feet of event space, dining outlets, an indoor lap pool and a prime downtown location near Power & Light, T-Mobile Center and the Streetcar.

Who We Are

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here

you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Team Member Hotel Rates, other discounts, perks and more
• Uniforms provided with dry cleaning at no cost
• On-site parking
• Complimentary meals in Team Member Cafe while working
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.

• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.

• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.

• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.

• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.

• Assign rooms that meet guest preferences and special requests.

• Obtain and verify credit and payment information in accordance with hotel policies.

• Promote hotel services, amenities, and local attractions to enhance the guest experience.

• Respond to guest inquiries and resolve issues promptly and effectively.

• Maintain knowledge of upcoming events, group bookings, and banquet orders.

• Perform check-out procedures and handle cash transactions accurately.

• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.

• Handle emergencies with professionalism, prioritizing guest and team member safety.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.