Front Desk & Guest Experience Agent

Highgate Hotels, LP; Honolulu (HI); On-site; USD 30,968 - 38,421; Full time

Job summary

A hospitality company in Honolulu is seeking a Guest Service Agent responsible for providing excellent service to guests. This role includes check-ins and check-outs, answering inquiries, and assisting with requests. Candidates are expected to have a high school diploma and customer service experience while being proficient with computer systems. Strong communication and multitasking abilities are essential for this position, along with a friendly demeanor to enhance guest experience.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service preferred.
• Computer experience is necessary.

Responsibilities

• Greet and welcome guests as they arrive.
• Handle check-ins and check-outs efficiently.
• Assist with guest inquiries and requests.

Skills

Customer Service

Communication

Multitasking

Problem-solving

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front desk computer system

Job description

A hospitality company in Honolulu is seeking a Guest Service Agent responsible for providing excellent service to guests. This role includes check-ins and check-outs, answering inquiries, and assisting with requests. Candidates are expected to have a high school diploma and customer service experience while being proficient with computer systems. Strong communication and multitasking abilities are essential for this position, along with a friendly demeanor to enhance guest experience.