Front Desk: Guest Experience Agent

AccorHotel; Hawaii; On-site; USD 39,950,400 - 41,328,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching program

Paid holidays and vacations

Employee discounts

Job summary

AccorHotel in Hawaii is looking for a motivated guest service associate to assist with check-in and checkout processes. The ideal candidate will ensure guests receive excellent service, handle complaints, and maintain guest records.

A focus on guest needs and teamwork is essential. Competitive hourly rate of $29.24 plus benefits including medical, 401(k), and discounts. Language skills in Hawaiian or Tagalog are a plus.

Qualifications

• Ability to remain calm and courteous at all times.
• Recognized commitment to guest service.
• Self-motivated, energetic, and organized.

Responsibilities

• Assist guests with check in and checkout.
• Handle guests’ complaints and comments efficiently.
• Update and maintain repeat guest history system.

Skills

Customer service orientation

Communication skills

Team collaboration

Attention to detail

Organizational skills

Basic knowledge of local languages

Tools

Property Management System (Opera)

Microsoft Office

Job description

AccorHotel in Hawaii is looking for a motivated guest service associate to assist with check-in and checkout processes. The ideal candidate will ensure guests receive excellent service, handle complaints, and maintain guest records.

A focus on guest needs and teamwork is essential. Competitive hourly rate of $29.24 plus benefits including medical, 401(k), and discounts. Language skills in Hawaiian or Tagalog are a plus.