Guest Services Pro - Hotel Front Desk

Grand Naniloa Hotel Hilo - DoubleTree by Hilton; Hilo (HI); On-site; USD 25,485; Full time

Job summary

A renowned hotel in Hawaii is seeking an enthusiastic hotel front desk agent to join their guest services team. The role involves welcoming guests, managing accounts, answering inquiries, and resolving complaints to ensure top-notch guest experiences. Candidates should have excellent communication skills and a passion for guest service. This position offers a competitive pay of $18.50 per hour and the opportunity to interact with guests in a positive work environment.

Qualifications

• Excellent communication skills are essential.
• Passion for putting guests first and delivering high-quality service.

Responsibilities

• Welcome guests and assist with check-in/check-out processes.
• Manage guest accounts and inquiries.
• Respond to questions and field guest complaints to resolve issues.
• Provide courteous, professional service to ensure guest satisfaction.

Skills

Excellent communication skills

Customer service orientation

Job description

A renowned hotel in Hawaii is seeking an enthusiastic hotel front desk agent to join their guest services team. The role involves welcoming guests, managing accounts, answering inquiries, and resolving complaints to ensure top-notch guest experiences. Candidates should have excellent communication skills and a passion for guest service. This position offers a competitive pay of $18.50 per hour and the opportunity to interact with guests in a positive work environment.