Agent, Front Office (Casual)

AccorHotel; Hawaii; On-site; USD 39,950,400 - 41,328,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching program

Paid holidays and vacations

Employee discounts

Job summary

AccorHotel in Hawaii is looking for a motivated guest service associate to assist with check-in and checkout processes. The ideal candidate will ensure guests receive excellent service, handle complaints, and maintain guest records.

A focus on guest needs and teamwork is essential. Competitive hourly rate of $29.24 plus benefits including medical, 401(k), and discounts. Language skills in Hawaiian or Tagalog are a plus.

Qualifications

• Ability to remain calm and courteous at all times.
• Recognized commitment to guest service.
• Self-motivated, energetic, and organized.

Responsibilities

• Assist guests with check in and checkout.
• Handle guests’ complaints and comments efficiently.
• Update and maintain repeat guest history system.

Skills

Customer service orientation

Communication skills

Team collaboration

Attention to detail

Organizational skills

Basic knowledge of local languages

Tools

Property Management System (Opera)

Microsoft Office

Job description

What is in it for you

• Premium preferred provider medical/drug/vision benefits at competitive prices*
• Employer paid coverage for group life and accidental insurance ($7,500) + Coverage is available for your ‘ohana!*
• 401(k)/retirement saving plan & matching program.
• 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

What you will be doing

• Assist guests with check in and checkout, as well as other cashiering duties
• Review arrival lists and prepare compendiums prior to guests’ arrival and check‑in into system if necessary
• Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
• Ensure that members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
• Liaise closely with other relevant departments to ensure that guests requests and needs are met
• Update and maintain repeat guest history system
• Promote Inter‑Hotel sales and in‑house facilities according to departmental standards to maximize revenue
• Handle guests’ complaints and comments tactfully and efficiently
• Handling guests’ mails, messages, and answering of phone calls
• Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
• Be vigilant in regard to in‑house credit matters and act upon any discrepancies
• Alert Security or Duty Manager of suspicious looking person(s) / articles
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Attend all briefings, meetings and trainings as assigned by management
• Be well versed in hotel fire & life safety/emergency procedures
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Your experience and skills include

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage (‘Olelo Hawai’i/Ilocano/Tagalog)
• Ability to work cohesively and collaboratively as part of a team
• Detailed & service oriented with an eye for detail to be self‑motivated and energetic.
• Recognized commitment to Guest Service and exceeding guest expectations
• Self‑motivation and organizational skills with the initiative and ability to complete projects in a timely manner and proven ability to work under pressure
• An operational knowledge and proficiency in Property Management System (Opera) and Microsoft Office (Word, Excel, PowerPoint)

Hourly Rate: $29.24 USD

Visa Requirements: Applicants must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.