Front Desk Guest Experience Advisor

IHG Hotels; Florida; On-site; USD 17,000 - 25,000; Full time

Job summary

IHG Hotels in Florida is seeking a Front Desk Agent to provide a warm welcome, handle guest transactions, offer local insights, and ensure a friction-free stay from check-in to check-out.

You will manage bookings, upsell opportunities, handle cash and credit, and respond to guest requests while maintaining brand standards and safety procedures.

The role requires strong communication, problem-solving, basic tech skills, and flexibility for nights, weekends, and holidays.

Qualifications

• Strong communication and guest service skills.
• Problem-solving to turn issues into positive experiences.
• Basic math, reading and computer literacy.
• Flexible to work nights, weekends and holidays.
• Experience in front desk or guest services preferred.

Responsibilities

• Greet guests warmly and manage check-in/out efficiently.
• Handle bookings, upsell opportunities and local recommendations.
• Process cash and credit transactions accurately.
• Record guest preferences and respond to requests and concerns.
• Maintain safety procedures and brand standards at all times.

Skills

Communication

Problem solving

Language skills

Tech literacy

Flexibility

High school diploma

Experience in front desk

Education

High school diploma or equivalent

College degree a bonus

Job description

IHG Hotels in Florida is seeking a Front Desk Agent to provide a warm welcome, handle guest transactions, offer local insights, and ensure a friction-free stay from check-in to check-out.

You will manage bookings, upsell opportunities, handle cash and credit, and respond to guest requests while maintaining brand standards and safety procedures.

The role requires strong communication, problem-solving, basic tech skills, and flexibility for nights, weekends, and holidays.