Lux Front Desk Agent — Flexible Shifts & Perks

IHG Hotels & Resorts; Miami (FL); Presencial; USD 22.000 - 31.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical/dental/vision insurance

401(k)

Hotel discounts

Discount programs

Great team

Descripción de la vacante

IHG Hotels & Resorts in Miami is seeking a Front Desk Agent to provide a warm, efficient check-in/out experience for guests. You will handle transactions, share local insights, and anticipate needs to ensure a friction-free stay.

Role requires excellent communication, problem-solving, and the ability to lift light to moderate objects. Night, weekend, and holiday shifts are expected. A high school diploma is required; a college degree is a plus.

Formación

• Communication with guests and colleagues to resolve concerns.
• Strong problem-solving to convert issues into positive guest outcomes.
• Fluency in local language preferred; other languages are a plus.
• Comfort with reading, writing, basic math and computers.
• Flexibility to work night, weekend and holiday shifts.
• A high school diploma or equivalent; college degree is a plus.

Responsabilidades

• Greet guests and provide a warm welcome upon check-in.
• Process guest check-ins and check-outs efficiently.
• Acknowledge IHG Rewards Club members and returning guests.
• Assist with bookings, upsell opportunities and stay enhancements.
• Handle cash and credit transactions accurately.
• Record guest preferences and respond to requests promptly.
• Assist guests and escalate to management when needed.
• Follow safety procedures and wear required protective gear.
• Present a professional appearance as a brand ambassador.
• Keep updated on events and activities for the day.
• Assist colleagues with ad-hoc duties as needed.

Conocimientos

Communication skills

Problem-solving

Local language fluency

Tech literacy

Flexibility

High school diploma

Experience in front desk

Physical strength

Educación

High school diploma

College degree (bonus)

Descripción del empleo

IHG Hotels & Resorts in Miami is seeking a Front Desk Agent to provide a warm, efficient check-in/out experience for guests. You will handle transactions, share local insights, and anticipate needs to ensure a friction-free stay.

Role requires excellent communication, problem-solving, and the ability to lift light to moderate objects. Night, weekend, and holiday shifts are expected. A high school diploma is required; a college degree is a plus.