Front Desk Guest Advocate — Flexible Hours & Perks

Holiday-Inn-Express-Cape-Coral; Cape Coral (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Holiday and Vacation Pay

Travel discounts

Job summary

Holiday Inn Express Cape Coral is seeking friendly front desk team members for both full-time and part-time roles. You will welcome guests, manage arrivals and departures, and assist with guest requests while ensuring brand standards and cash handling procedures are followed.

The position offers daily interactions with guests, opportunities to upsell services, and benefits such as medical, dental, life insurance, 401k with company match, and paid vacation. Weekend flexibility is required.

Qualifications

• Front desk guest interaction and service focus.
• Strong communication and guest relations.
• Willingness to work flexible hours including weekends.

Responsibilities

• Greet guests and manage check-in/check-out smoothly.
• Resolve guest issues and accommodate requests to enhance stay.
• Upsell services and promote hotel amenities to guests.
• Follow cash handling procedures and proper data entry in the PMS.

Skills

Customer service

Communication

Flexibility

Tools

Property management system

Job description

Holiday Inn Express Cape Coral is seeking friendly front desk team members for both full-time and part-time roles. You will welcome guests, manage arrivals and departures, and assist with guest requests while ensuring brand standards and cash handling procedures are followed.

The position offers daily interactions with guests, opportunities to upsell services, and benefits such as medical, dental, life insurance, 401k with company match, and paid vacation. Weekend flexibility is required.