Hotel Front Desk

Holiday-Inn-Express-Cape-Coral; Cape Coral (FL); Presencial; USD 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental and Vision Insurance

Company Paid Group Life Insurance

Disability Insurance

Paid Vacation

401k with Company Match

Hotel Discounts

Tuition Reimbursement

Holiday and Vacation Pay

Travel discounts

Resumo da oferta

Holiday Inn Express Cape Coral is seeking friendly front desk team members for both full-time and part-time roles. You will welcome guests, manage arrivals and departures, and assist with guest requests while ensuring brand standards and cash handling procedures are followed.

The position offers daily interactions with guests, opportunities to upsell services, and benefits such as medical, dental, life insurance, 401k with company match, and paid vacation. Weekend flexibility is required.

Qualificações

• Front desk guest interaction and service focus.
• Strong communication and guest relations.
• Willingness to work flexible hours including weekends.

Responsabilidades

• Greet guests and manage check-in/check-out smoothly.
• Resolve guest issues and accommodate requests to enhance stay.
• Upsell services and promote hotel amenities to guests.
• Follow cash handling procedures and proper data entry in the PMS.

Conhecimentos

Customer service

Communication

Flexibility

Ferramentas

Property management system

Descrição da oferta de emprego

Are you Friendly, Authentic, Caring and Thoughtful? If you said YES to all 4 of these than we are looking for you! The Holiday Inn Express Cape Coral is looking for dependable team members with strong customer service skills to fill Part Time and Full time positions at the Front Desk. You will be directly responsible for the guest's arrival and departure experience in addition to any operational needs as it relates to the specific guest's requests, recommendations and touches. Resolves guest challenges throughout their stay in our hotel. Upgrades guests, as required. Promotes services, amenities and upsells products to the guests. Job requirements include, but are not limited to:

• Ensuring a positive guest experience through building relationships and responding to Guest needs.
• Understanding and practicing all policies and procedures as established by Lexington Management and Brand Standards.
• Reviewing property management system data and following proper cash handling procedures to ensure property operations and Guest accounts are accurately reflected.
• Fostering a culture of open communication, productive working relationships and strong Guest focus.

Holiday and Vacation Pay, Travel discounts!

Must have a flexible schedule, weekends included.

Job Types: Full-time, Part-time

Pay: Starting at $16 per hour

Benefits:

• Medical, Dental and Vision Insurance
• Company Paid Group Life Insurance
• Disability Insurance
• Paid Vacation
• 401k with Company Match
• Hotel Discounts
• Tuition Reimbursement