Front Desk Guest Experience Associate - Flexible Shifts

Holiday Inn Express Bettendorf; Pleasant Valley Township (IA); On-site; USD 16,531 - 22,041; Full time

Job summary

The Holiday Inn Express Bettendorf is seeking a dependable Front Desk Agent to greet guests with friendly, professional service, check them in and out, answer phones, assist with reservations, and help maintain accurate records. Previous hotel or customer service experience is a plus, but training will be provided for the right candidate.

This on-site role requires flexibility to work 1st and 2nd shifts, including weekends and holidays, and a collaborative approach to delivering an exceptional

Qualifications

• Excellent customer service and communication skills
• Dependable and punctual
• Basic computer skills
• Ability to work independently and as part of a team
• Must be available to work both 1st and 2nd shift, including weekends and holidays

Responsibilities

• Welcome guests with friendly, professional service
• Check guests in and out
• Answer phones and assist with reservations
• Respond to guest questions and requests
• Process payments and maintain accurate records
• Work as part of a team to provide an exceptional guest experience

Job description

The Holiday Inn Express Bettendorf is seeking a dependable Front Desk Agent to greet guests with friendly, professional service, check them in and out, answer phones, assist with reservations, and help maintain accurate records. Previous hotel or customer service experience is a plus, but training will be provided for the right candidate.

This on-site role requires flexibility to work 1st and 2nd shifts, including weekends and holidays, and a collaborative approach to delivering an exceptional