Front Desk Guest Experience Specialist

Holiday Inn Express - Hammond; Hammond (IN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health, Dental, Vision, Life Insurance

401k with employer MATCH

Paid PTO

Uniforms Provided

Job summary

Holiday Inn Express - Hammond seeks a Front Desk Agent to join our team. Responsibilities include greeting guests, assisting with reservations, processing check-ins/outs, and providing information on rooms, rates, and hotel services.

The role emphasizes delivering high-quality guest service, upselling to increase revenue, and adhering to security and brand standards while coordinating with other hotel departments. Flexible hours and professional conduct are required.

Qualifications

• Greet guests with a friendly, sincere welcome and maintain eye contact.
• Provide information about hotel, rates and amenities to guests.
• Use selling techniques to maximize occupancy and revenue.
• Handle check-in/check-out processes and payments per procedures.

Responsibilities

• Maintain professional appearance and conduct at all times.
• Communicate with housekeeping to ensure timely check-in and check-out.
• Respond to guest complaints professionally and escalate as needed.
• Work flexible shifts and assist with other duties as assigned.

Skills

Communication skills

Organizational skills

English proficiency

Customer service

Education

High school diploma or equivalent

Some college preferred

Job description

Holiday Inn Express - Hammond seeks a Front Desk Agent to join our team. Responsibilities include greeting guests, assisting with reservations, processing check-ins/outs, and providing information on rooms, rates, and hotel services.

The role emphasizes delivering high-quality guest service, upselling to increase revenue, and adhering to security and brand standards while coordinating with other hotel departments. Flexible hours and professional conduct are required.