Guest Experience Front Desk Agent (Flexible Schedule)

Ausmr Holiday Express LLC; San Marcos (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts at IHG Hotels

Growth opportunities

50% dining discount at Spring's Bistro

Job summary

Holiday Inn Express San Marcos is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with professionalism. You will respond quickly to inquiries, provide information on local attractions, and coordinate with housekeeping to ensure rooms are ready.

The role emphasizes strong communication, multitasking, and a neat, welcoming appearance in a fast-paced hotel environment. Flexible scheduling and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent.
• Preferred experience in customer service or hospitality.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills; Hotel Key PMS experience a plus.
• Flexible schedule.
• Professional appearance and positive attitude.

Responsibilities

• Greet guests upon arrival and departure.
• Process check-ins and check-outs using Hotel Key PMS.
• Manage reservations, cancellations, and room assignments.
• Respond to guest inquiries and requests promptly.
• Provide information on amenities and local attractions.
• Handle phone, email, and guest communications.
• Maintain records of guest accounts and transactions.
• Coordinate with housekeeping and maintenance for room readiness.
• Uphold brand standards and keep front desk area organized.
• Assist with administrative tasks and reporting.

Skills

Customer service

Hospitality

Communication

Multitasking

Computer skills

Punctuality

Professional appearance

Education

High school diploma or equivalent

Tools

Hotel Key PMS

Job description

Holiday Inn Express San Marcos is seeking a Front Desk Agent to warmly greet guests, manage check-ins and check-outs, and handle reservations with professionalism. You will respond quickly to inquiries, provide information on local attractions, and coordinate with housekeeping to ensure rooms are ready.

The role emphasizes strong communication, multitasking, and a neat, welcoming appearance in a fast-paced hotel environment. Flexible scheduling and opportunities for growth are offered.