Front Desk Agent — Flexible Hours, Welcomes Guests & Bookings

Holiday Inn Express Vermilion; Vermilion (OH); On-site; USD 20,664 - 21,352; Part time

Job summary

Holiday Inn Express Vermilion is seeking a hotel front desk agent to join the guest services team. Ideal candidates will have a passion for service and experience in the hotel industry. You will manage bookings, ensure a warm welcome for guests, and handle customer inquiries and complaints.

This role offers competitive hourly compensation and opportunities for growth in a high-energy environment. Applicants should possess strong organizational and interpersonal skills.

Qualifications

• 1+ year of hotel industry experience or related job preferred.
• Well-versed in taking telephone calls and handling stressful situations.

Responsibilities

• Ensure all hotel guest account information is accurate and up-to-date.
• Manage room bookings and answer inquiries.
• Communicate with housekeeping for guest room readiness.
• Field customer complaints when necessary.
• Check guests in and out, providing correct keys and room numbers.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Holiday Inn Express Vermilion is seeking a hotel front desk agent to join the guest services team. Ideal candidates will have a passion for service and experience in the hotel industry. You will manage bookings, ensure a warm welcome for guests, and handle customer inquiries and complaints.

This role offers competitive hourly compensation and opportunities for growth in a high-energy environment. Applicants should possess strong organizational and interpersonal skills.