Front Desk Experience Specialist - Flexible Hours

Planet Fitness; Bend (OR); On-site; USD 32,000 - 36,000; Full time

Job summary

Planet Fitness in Bend, OR is seeking a Front Desk Associate to be the friendly first contact for members and guests. You will handle check-ins, guide members through membership options, and help maintain a clean, welcoming club environment, including locker rooms and bathrooms.

Responsibilities include assisting with billing and renewals, educating members on benefits, and promoting services while collaborating with a team to deliver exceptional customer service, including flexible evenings and

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.

Responsibilities

• Greet members and guests in a friendly and professional manner, ensuring a welcoming environment.
• Assist members with inquiries about membership options, policies, and services; help with equipment usage.
• Check-in members, manage front desk tasks, and handle billing/renewals.
• Maintain a clean, organized front desk and club area, including locker rooms and restrooms.
• Educate members about benefits and encourage sign-ups for services.
• Collaborate with team to meet club goals and maintain safety and cleanliness.

Skills

Customer service

Communication skills

Interpersonal skills

Basic computer skills

Positive attitude

Education

High school diploma or equivalent

Tools

Billing system

POS / front desk software

Job description

Planet Fitness in Bend, OR is seeking a Front Desk Associate to be the friendly first contact for members and guests. You will handle check-ins, guide members through membership options, and help maintain a clean, welcoming club environment, including locker rooms and bathrooms.

Responsibilities include assisting with billing and renewals, educating members on benefits, and promoting services while collaborating with a team to deliver exceptional customer service, including flexible evenings and