Front Desk Experience Lead | Luxury Hotel, Flexible Hours

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Free and discounted room nights

Vacation time

Flexible schedules

401(k)

Job summary

The Driskill Hotel in downtown Austin seeks an energetic Front Office Agent to be the face of Hyatt, handling guest registrations, answering inquiries, and promoting services. This role requires a polished demeanor and strong guest interaction in a fast-paced environment.

Flexibility to work mornings, evenings, weekends, and holidays is essential, with opportunities for growth in a historic luxury property known for elite service.

Qualifications

• Prior customer service experience required.
• Desire to satisfy guests in a fast-paced setting.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexible schedule including weekends/holidays.

Responsibilities

• Handle guest registrations and PBX/phone operations.
• Communicate hotel services and promotions to guests.
• Process forms of payment and respond to guest inquiries.
• Serve as the face of Hyatt as a Front Office Associate.

Skills

Customer service

Communication

Flexibility

Stamina

Job description

The Driskill Hotel in downtown Austin seeks an energetic Front Office Agent to be the face of Hyatt, handling guest registrations, answering inquiries, and promoting services. This role requires a polished demeanor and strong guest interaction in a fast-paced environment.

Flexibility to work mornings, evenings, weekends, and holidays is essential, with opportunities for growth in a historic luxury property known for elite service.