Front Office Agent | Full Time | $18/hr

Hyatt Hotels Corporation; Austin (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Career Growth and Advancement Opportunities

Discounted Downtown Parking Options

Heavily Reduced Bus Passes

Free and Discounted Room Nights

Vacation Time

Flexible Schedules

401(k)

Job summary

Hyatt Hotels Corporation is looking for a Front Office Agent at The Driskill Hotel in Austin, Texas. This role serves as the first point of contact for guests, handling registration, communication of services, and payment processing.

Candidates should have previous customer service experience and excellent communication skills. The position requires flexibility, including weekends and holidays, and offers opportunities for career growth.

Qualifications

• Previous customer service experience required.
• Desire to satisfy the needs of others in a fast-paced environment.
• Ability to stand for long periods of time.

Responsibilities

• Responsible for the guest registration process.
• Communicate hotel services and promotions.
• Process forms of payment and respond to guest inquiries.

Skills

Customer service experience

Verbal and written communication skills

Flexibility in schedule

Job description

Built in 1886 as a showpiece for Cattle Baron, Jesse Driskill, the Driskill is a legend in Texas hospitality. The hotel is known throughout Austin for its elite level of service and luxurious accommodations. As a Front Office Agent, you will be the face of The Driskill Hotel!

Responsibilities

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. You will also be responsible for PBX / phone operations. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries.

This position requires a flexible schedule, including working weekends and holidays.

Benefits

• Career Growth and Advancement Opportunities
• Discounted Downtown Parking Options
• Heavily Reduced Bus Passes
• Free and Discounted Room Nights
• Vacation Time
• Flexible Schedules
• 401(k)

Qualifications

• Previous customer service experience required.
• A true desire to satisfy the needs of others in a fast‑paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.