Front Office Agent | Full Time | $18/hr

The Unbound Collection by Hyatt; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Free and discounted room nights

Vacation time

Flexible schedules

401(k)

Job summary

The Driskill Hotel in downtown Austin seeks an energetic Front Office Agent to be the face of Hyatt, handling guest registrations, answering inquiries, and promoting services. This role requires a polished demeanor and strong guest interaction in a fast-paced environment.

Flexibility to work mornings, evenings, weekends, and holidays is essential, with opportunities for growth in a historic luxury property known for elite service.

Qualifications

• Prior customer service experience required.
• Desire to satisfy guests in a fast-paced setting.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexible schedule including weekends/holidays.

Responsibilities

• Handle guest registrations and PBX/phone operations.
• Communicate hotel services and promotions to guests.
• Process forms of payment and respond to guest inquiries.
• Serve as the face of Hyatt as a Front Office Associate.

Skills

Customer service

Communication

Flexibility

Stamina

Job description

Summary

Built in 1886 as a showpiece for Cattle Baron, Jesse Driskill, the Driskill is a legend in Texas hospitality. The hotel is known throughout Austin for its elite level of service and luxurious accommodations. As a Front Office Agent, you will be the face of The Driskill Hotel!

Organization - The Driskill

Built in 1886 as a showpiece for Cattle Baron, Jesse Driskill, the Driskill is a legend in Texas hospitality. The hotel is known throughout Austin for its elite level of service and luxurious accommodations. As a Front Office Agent, you will be the face of The Driskill Hotel!

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. You will also be responsible for PBX / phone operations. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

This position requires a flexible schedule, including working weekends and holidays.

We Offer A Variety Of Benefits

• Career Growth and Advancement Opportunities
• Discounted Downtown Parking Options
• Heavily Reduced Bus Passes
• Free and Discounted Room Nights
• Vacation Time
• Flexible Schedules
• 401(k)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Previous customer service experience required.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Use your past hotel job experience to make a difference at Hyatt.