Hotel Front Desk Agent: Guest Experience & Perks

Hyatt Hotels Corporation; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K with company match

Free room nights

Staff discounts

Job summary

The Hyatt Hotels Corporation's Austin Motel seeks a Front Desk Agent in Austin, TX to manage guest check-ins/outs, reservations, phone operations, and concierge tasks with a focus on outstanding service.

Candidate should have strong communication skills and conflict resolution abilities, with a basic hospitality background. This is a full-time, hourly position offering comprehensive benefits and staff discounts.

Qualifications

• High School diploma or GED; college degree preferred.
• Six (6) months related experience in hospitality or service industry.
• Must be able to speak, read, write and understand the primary language(s) of the workplace.
• Ability to understand other computer programs (i.e. Property Management System).

Responsibilities

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.
• Complete all shift checklist items.
• Check in and out all hotel guests in a confident, professional and personalized manner.
• Take hotel reservations accurately and efficiently.
• Assist in the development and implementation of special projects.
• Ensure immediate response to guest comments and concerns and inform supervisor as needed.
• Maintain a positive relationship with all employees and guests.
• Ensure calls are answered courteously and efficiently.
• Maintain guest call logs and ensure completion of items.
• Open, secure and balance shift banks and verify cash, credit card and room charges.

Skills

Communication skills

Conflict resolution

Guest service

Education

High School diploma or GED

College degree preferred

Job description

The Hyatt Hotels Corporation's Austin Motel seeks a Front Desk Agent in Austin, TX to manage guest check-ins/outs, reservations, phone operations, and concierge tasks with a focus on outstanding service.

Candidate should have strong communication skills and conflict resolution abilities, with a basic hospitality background. This is a full-time, hourly position offering comprehensive benefits and staff discounts.