Hilton Garden Inn San Jose Milpitas - Front Desk Supervisor

Aimbridge Hospitality, LLC; Milpitas (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Supervisor for the Milpitas Hilton Garden Inn. You will lead a guest-centric front desk team, greet guests warmly, manage check-ins/check-outs, handle reservations and VIP requests, and ensure every guest feels valued.

Daily responsibilities include supervising operations, tracking messages and packages, training associates, addressing guest concerns, and upholding safety and standards to create memorable hospitality experiences.

Qualifications

• Must have a High School diploma or equivalent.
• College coursework in a related field is helpful.

Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
• Operations Maestro: Track logs, manage messages and packages, and ensure details are handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions to boost room revenue while keeping guests happy with value.
• Team Leader & Problem Solver: Train associates, address guest concerns, and maintain safety and standards.

Education

High School diploma or equivalent

College coursework in related field helpful

Job description

Join Our Team as a Front Desk Supervisor

As the Front Desk Supervisor, you’re the heartbeat of hospitality—leading the charge to make every guest feel genuinely welcomed and valued. You’ll guide your team with energy and enthusiasm, setting the tone for service that’s not just good, but unforgettable. From smooth check-ins to friendly problem-solving, you’ll help create an experience guests rave about. If you love leading by example and turning everyday moments into memorable ones, this is your spotlight.

Key Skills/Responsibilities

• Guest Experience Pro: Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free. You’re the go‑to for reservations, VIP requests, and making every guest feel like a star.
• Operations Maestro: Keep things running like clockwork by tracking logs, managing messages and packages, and making sure every detail is handled with professionalism and speed.
• Revenue & Rate Strategist: Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
• Team Leader & Problem Solver: Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.

Education & Experience

• High School diploma or equivalent required; college coursework in a related field helpful.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay!
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Within walking distance of the McCarthy Ranch shopping center in Milpitas, California, this hotel offers free wireless internet access. Hilton Garden Inn San Jose features an outdoor pool and hot tub. Guests can also take advantage of the fitness center or the 24-hour business center at this completely nonsmoking hotel. Guests at the Milpitas Hilton Garden Inn can begin the day with breakfast at the on-site Great American Grill. After a busy day, guests can purchase meal items in the hotel's 24-hour convenience store to prepare in their in-room microwave and mini-refrigerator.