Front Desk Manager - Lead Guest Experience & Team Growth

Springboard Hospitality; Los Angeles (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid holidays

Discount programs

Talent team access

Job summary

Springboard Hospitality invites applications for a Front Desk Manager at the Hilton Garden Inn in Redondo Beach, CA. You will lead the Front Office team, ensure smooth check-ins and check-outs, and set a welcoming, guest-centric tone across every interaction.

This hands-on leadership role collaborates with Housekeeping, Sales, and other departments to coordinate the guest journey. You’ll manage scheduling, payroll, and front office financials while mentoring your team to grow.

Qualifications

• Proven experience as a Front Office Supervisor, Assistant Manager, or similar role in a full-service hotel environment.
• Strong leadership skills with a hands-on, service-first approach.
• Excellent communication, organization, and problem-solving abilities.
• Tech-savvy with hotel systems.
• A passion for hospitality and team development.
• Opportunities for growth within our expanding portfolio.
• Competitive salary, bonus potential, and comprehensive benefits.
• The chance to make a meaningful impact every single day.

Responsibilities

• Lead, train, and motivate a talented Front Desk team to deliver exceptional service every day.
• Oversee daily front office operations, ensuring smooth check-ins, check-outs, and guest satisfaction.
• Partner with Housekeeping, Sales, and other departments to create a seamless guest journey.
• Manage scheduling, payroll, and front office financials with attention to accuracy and efficiency.
• Resolve guest concerns with professionalism, empathy, and creativity.

Skills

Leadership

Communication

Problem solving

Organization

Team development

Guest service

Hotel systems

Scheduling

Job description

Springboard Hospitality invites applications for a Front Desk Manager at the Hilton Garden Inn in Redondo Beach, CA. You will lead the Front Office team, ensure smooth check-ins and check-outs, and set a welcoming, guest-centric tone across every interaction.

This hands-on leadership role collaborates with Housekeeping, Sales, and other departments to coordinate the guest journey. You’ll manage scheduling, payroll, and front office financials while mentoring your team to grow.