Corporate Front Desk & Guest Experience Specialist

RRD; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Disability insurance

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RRD, a leading marketing, packaging, print, and business services company, seeks a Receptionist to create a welcoming front-of-house experience. You will manage phone, digital, and in-person interactions with high standards of service in a corporate financial services setting.

The role emphasizes proactive guest experiences, coordination of conference schedules, and support for operations. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or equivalent required.
• 1+ years of reception, office administration, or hospitality experience within a corporate environment; financial services experience preferred.
• Strong customer service, communication, and interpersonal skills, with a professional demeanor and hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining professionalism and composure.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to work independently and collaboratively with diverse stakeholders.

Responsibilities

• Maintain front desk coverage as the primary reception specialist and first point of contact for employees, clients, and visitors.
• Manage visitor check-in, badge issuance, access procedures, inquiries, and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Coordinate conference suite reservations and meeting logistics, ensuring reception and meeting spaces remain client-ready at all times.
• Create positive first and lasting impressions through exceptional customer service, professionalism, and attention to detail.
• Prioritize daily reception activities, manage competing requests, and provide administrative support for operational needs and special projects.
• Troubleshoot routine workplace or equipment issues, escalating as appropriate, while adhering to company and client policies and using resources responsibly.
• Partner with onsite teams, clients, and vendors to deliver seamless service, effectively communicate and elevate issues as needed, and foster a collaborative, team-oriented environment.
• Demonstrate professionalism, cultural awareness, and a solutions-focused approach while handling confidential information, visitor records, and access-related data with the highest levels of discretion, security, and compliance.
• Continuously enhance the reception experience by creating a welcoming and positive first impression for employees, clients, and visitors.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD, a leading marketing, packaging, print, and business services company, seeks a Receptionist to create a welcoming front-of-house experience. You will manage phone, digital, and in-person interactions with high standards of service in a corporate financial services setting.

The role emphasizes proactive guest experiences, coordination of conference schedules, and support for operations. Strong communication and organizational skills are essential.