Front Desk & Customer Service Coordinator

Pro Signs of Orem LLC; Orem (UT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Performance-based bonus

Job summary

Pro Signs of Orem LLC is seeking a Front Desk & Customer Service Coordinator in Utah. You will answer calls, greet showroom visitors, handle emails and texts, and ensure accurate CRM and project records are up to date.

You will also assist with sales support, scheduling installations, and basic payments, helping keep information organized across teams. This role offers growth and a starting hourly rate with a potential bonus.

Qualifications

• Excellent English communication, both verbal and written.
• Strong customer service skills and a professional demeanor.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new software.
• Ability to manage multiple tasks and priorities.
• Reliable, responsible, and proactive with strong follow-through.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries.
• Greet and assist customers in the showroom.
• Respond to emails, texts, and other communications.
• Enter and maintain accurate customer and project information in the CRM.
• Coordinate information between sales, production, installation, and customers.
• Help schedule installations and customer appointments; assist with quotes and payments.

Skills

Customer service

Communication skills

Organization

Multitasking

Proactive

Attention to detail

Tech-savvy

Tools

CRM

QuickBooks

Job description

Front Desk & Customer Service Coordinator

Responsibilities

Customer Service & Front Desk

• Answer incoming phone calls and respond to customer inquiries.
• Welcome customers who visit our showroom.
• Respond to emails, text messages, and other customer communications.
• Provide professional and friendly customer service.
• Gather information about customer projects and make sure the right team member receives it.

CRM & Office Administration

• Enter and maintain accurate customer and project information in our CRM.
• Create and update customer records.
• Upload documents, artwork, photos, and other project information.
• Keep customer and job information organized and up to date.
• Coordinate information between sales, production, installation, and customers.

Sales Support

• Assist the sales team with preparing quotes and proposals.
• Request missing information, measurements, photos, artwork, or approvals from customers.
• Follow up with customers regarding open quotes.
• Maintain accurate follow-up records in the CRM.
• Make sure leads and quotes don't fall through the cracks.

Scheduling & Job Coordination

• Help schedule installations and customer appointments.
• Confirm installation dates with customers.
• Follow up on customer approvals and missing information.
• Help communicate changes between customers, sales, and production.

Payments & Administrative Support

• Accept customer deposits and payments.
• Process payments through our payment system.
• Assist with QuickBooks and CRM data.
• Help follow up on outstanding customer information and payments.
• Perform general filing and administrative duties.

Qualifications

Required:

• Excellent verbal and written communication skills in English.
• Strong customer service skills.
• Excellent organization and attention to detail.
• Comfortable using computers and learning new software.
• Ability to manage multiple tasks and priorities.
• Reliable, responsible, and proactive.
• Strong follow-through—you don't need someone constantly reminding you what to do.

Preferred:

• Previous administrative or customer service experience.
• CRM experience.
• QuickBooks experience.
• Sales or sales-support experience.
• Experience with scheduling or office coordination.
• Experience working in a small business environment.

Sign-industry experience is NOT required. We will train you on our products and processes.

Additional Information

We are looking for someone who enjoys helping people and keeping things organized.

You should be the type of person who sees that something needs to be done and takes care of it instead of waiting to be asked.

If a customer is waiting for an answer, you follow up.

If a salesperson is missing information, you help obtain it.

If a quote needs follow-up, you make sure it happens.

If production needs information, you help make sure they have it.

Your job is to help make sure nothing falls through the cracks.

Starting pay: $20–$23/hour depending on experience and qualifications.

We also offer the opportunity for a performance-based bonus.

As you learn our systems and demonstrate that you can independently manage the front-office and customer-service workflow, there is an opportunity to grow into a higher-level Office & Customer Experience Coordinator/Manager role.