Client Solutions Coordinator/Project Coordinator

Signarama Silver Spring; Appleton (WI); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

401(k) with company match

Health insurance

Dental insurance

Vision insurance

Paid time off and holidays

Ongoing training & development opportunities

Job summary

Signarama Silver Spring in Appleton, Wisconsin is looking for a full-time customer service representative. This role involves greeting customers, providing sales recommendations, managing invoicing, and coordinating with design and production teams. Candidates should have a high school diploma, customer service experience, and strong communication skills. Familiarity with design software such as Adobe Illustrator and Photoshop is preferred. The position offers a competitive salary and a supportive team environment.

Qualifications

• Experience in customer service, sales, or administrative roles required.
• Familiarity with design software preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Greet customers and answer phones professionally.
• Provide recommendations and close sales.
• Create work orders and manage invoicing.
• Coordinate projects with different teams.
• Maintain a welcoming front office.

Skills

Customer service experience

Strong communication skills

Detail-oriented

Microsoft Office proficiency

Ability to multitask

Sales track record

Basic understanding of branding and marketing

Education

High school diploma or equivalent

Some college or relevant certifications

Tools

Microsoft Office

Adobe Illustrator

Photoshop

CRM systems

POS software

Job description

Benefits

Replies within 24 hours.

• 401(k) with company match
• Competitive salary and competitive hourly pay ($18–$26/hr depending on experience and location)
• Dental insurance
• Health insurance
• Vision insurance
• Opportunity for advancement
• Paid time off and holidays
• Ongoing training & development opportunities
• Career growth potential within a large franchise network
• Fun, creative, and supportive team environment

Schedule

Full-time position – 40+ hours per week, Monday through Friday, 8:00 AM – 5:00 PM.

Key Responsibilities

• Greet walk-in customers and answer phones with a positive, professional attitude
• Assess customer needs, provide recommendations, prepare accurate estimates, and close sales
• Create work orders, process deposits/payments, and manage invoicing and billing
• Coordinate projects with design, production, and installation teams
• Communicate timelines, updates, and changes clearly to customers
• Follow up on quotes, ensure customer satisfaction, and handle any issues promptly
• Support marketing efforts (social media content, project photos, direct mail, etc.)
• Maintain an organized, welcoming front office and showroom
• Assist with general office tasks, quality control checks, and team support as needed

Qualifications

• Previous customer service, sales, or administrative experience (sign/graphics industry experience is a plus but not required)
• Strong communication and interpersonal skills
• Detail-oriented with excellent organizational abilities
• Comfortable using Microsoft Office; willing to learn industry-specific software (POS, CRM, design tools)
• Ability to multitask and stay positive in a busy environment
• Reliable, team-oriented, and committed to delivering outstanding customer experiences
• High school diploma or equivalent required; some college or relevant certifications preferred
• Experience in the sign, graphics, printing, or marketing industry
• Familiarity with design software (Adobe Illustrator, Photoshop, or similar)
• Experience with CRM systems, POS software, or project management tools
• Proven sales track record (especially consultative or solution-based selling)
• Basic understanding of branding, marketing, and visual communication
• Valid driver’s license and reliable transportation