Customer Service & Administrative Coordinator

Dura Flooring; Commerce (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Paid Time Off

On-the-job training

Professional development

Collaborative work culture

Job summary

An established industry player is seeking a highly organized Customer Service & Administrative Coordinator to enhance team communication and streamline operations. This full-time, on-site role offers a dynamic work environment where you'll manage CRM systems, assist in financial coordination, and deliver exceptional customer experiences. With a focus on detail and multitasking, you'll play a crucial role in supporting sales, service, and installation departments. Enjoy a collaborative culture with opportunities for growth and professional development, all while making a significant impact on a thriving team.

Qualifications

• 3+ years in customer service or administrative support.
• Proficient in CRM tools and data entry.

Responsibilities

• Maintain and update CRM systems with accurate data.
• Provide outstanding customer service and support.

Skills

Customer Service

CRM Management

Data Entry

Bilingual (English/Spanish)

Time Management

Communication Skills

Tools

CRM Tools

Job description

Customer Service & Administrative Coordinator

Commerce, CA

Customer Service & Administrative Coordinator

Dura Flooring Commerce, CA

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Now Hiring: Customer Service & Administrative Coordinator

On-site | Full-Time | Starting at $22/hr

40 hours/week | Day Shift

Are you a highly organized multitasker who thrives in a fast-paced, team-oriented environment? We're looking for a Customer Service & Administrative Coordinator to help streamline communication, support daily operations, and deliver an exceptional experience to our customers across sales, service, and installation.

This is a hands-on, hybrid role combining customer service, office administration, CRM management, and financial coordination — perfect for someone who enjoys variety in their day and being the go-to support hub for a growing team.

Job Summary

In this role, you’ll support the Sales, Customer Service, and Installation departments to ensure smooth operations, effective team communication, and a superior customer experience. It requires strong organizational skills, attention to detail, and the ability to multitask across various systems, processes, and teams.

Key Responsibilities

• Maintain and update CRM systems with accurate data and documentation
• Re-engage and follow up on leads provided by project managers
• Prepare, send, and submit contracts, credit card authorization forms, and financial documents to clients and accounting
• Collect and input customer information related to service claims and communicate updates to managers
• Answer phones, transfer calls, take messages, and provide outstanding customer service
• Greet and assist walk-in clients and phone inquiries with professionalism and warmth
• Schedule and confirm showroom appointments, estimates, and installations
• Confirm installation dates and provide updates throughout the project lifecycle
• Send post-installation communications, including care instructions, feedback/review requests, and warranty documents
• Coordinate service calls and updates in collaboration with the installation department
• Track and respond to service emails and ensure timely customer follow-up
• Support general office duties including maintaining an organized workspace
• Assist coworkers and departments during peak times or with collaborative projects
• Help with accounts receivable for specific customers; process incoming payments accurately
• Ensure all financial documents are completed and routed properly
• Attend team meetings and product trainings to stay current on procedures and offerings
• Learn basic product knowledge to support customer questions confidently
• Bonus/commission potential for closing follow-ups or self-generated leads

Qualifications

• 3+ years of experience in a customer service or administrative support role (required)
• Proficient in CRM tools and accurate data entry (required)
• Strong attention to detail and time management skills
• Bilingual in English and Spanish is a plus
• Confident, clear communicator – both written and verbal
• Positive, solution-oriented mindset and adaptability to changing priorities
• Team-oriented but able to work independently and take initiative

What We Offer

• Starting at $22.00/hour, with room for growth and bonus potential
• Full-time | Day Shift | 40 hrs/week
• Paid Time Off
• On-the-job training and continued professional development
• A collaborative, supportive work culture where your contributions matter