Front Desk & Notary Customer Service Assistant

Polk County Sheriff's Office; Winter Haven (FL); On-site; USD 33,000 - 46,000; Full time

Job summary

Polk County Sheriff's Office seeks a Customer Service Assistant to be the first point of contact for customers at Sheriff facilities. The role handles clerical tasks and ensures customers are directed to the right agency member, either by phone or in person.

Key duties include answering phones within four rings, providing courteous responses, and maintaining an orderly lobby. The position requires professionalism, teamwork, and the ability to work under time pressure.

Qualifications

• High School or GED required.
• Complete How to Deliver Exceptional Customer Service.
• Complete Basic Computer Literacy; Windows 95, 98, 2000; Corel 8, or equivalent training.
• Notary for the State of Florida may be required.

Responsibilities

• Relay messages.
• Provide referrals to the public.
• Relay accurate information.
• Maintain daily work schedules and references.
• Attend training.
• Ensure cleanliness of lobby.
• Assist with office work.
• Maintain phone/pager list.
• Provide notary service.

Skills

Interpersonal

Organizational

Telephone

Keyboarding

Computer

Clerical

Education

High School or GED

How to Deliver Exceptional Customer Service

Basic Computer Literacy (Windows 95/98/2000; Corel 8)

Notary for Florida may be required

Tools

Windows 95/98/2000

Corel 8

Job description

Polk County Sheriff's Office seeks a Customer Service Assistant to be the first point of contact for customers at Sheriff facilities. The role handles clerical tasks and ensures customers are directed to the right agency member, either by phone or in person.

Key duties include answering phones within four rings, providing courteous responses, and maintaining an orderly lobby. The position requires professionalism, teamwork, and the ability to work under time pressure.