Front Desk Customer Service

Planet Fitness; Stillwater (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A popular gym franchise in Stillwater, MN is seeking a Front Desk Customer Service representative to create a welcoming gym environment. The ideal candidate will greet members, manage inquiries, and maintain the front desk. Candidates should have a high school diploma, good communication skills, and a passion for fitness. This role offers the chance to be part of a supportive culture dedicated to helping others achieve their fitness goals.

Qualifications

• Prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient with computers and basic office software.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness and promoting a healthy lifestyle.
• Ability to handle member concerns with professionalism and care.
• Team player with a positive attitude and strong work ethic.

Responsibilities

• Greet and assist members and guests with a friendly demeanor.
• Handle membership inquiries, sign-ups, and cancellations efficiently.
• Maintain cleanliness and organization of the front desk area.
• Manage phone calls and respond to emails in a timely manner.
• Provide information about gym services, classes, and promotions.
• Assist with administrative tasks and maintain accurate records.
• Promote a positive gym culture and encourage member engagement.
• Ensure compliance with all safety and health guidelines.

Skills

Customer service experience

Communication skills

Organizational abilities

Computer proficiency

Team player

Education

High school diploma or equivalent

Job description

About the Role:

Join the dynamic team at Planet Fitness - PF Baseline Fitness in Stillwater, MN as a Front Desk Customer Service representative! Be the friendly face that welcomes our members and helps create a positive gym experience for everyone. If you have a passion for fitness and love helping others, this is the perfect opportunity for you!

Responsibilities:

• Greet and assist members and guests with a friendly and welcoming demeanor.
• Handle membership inquiries, sign-ups, and cancellations efficiently.
• Maintain cleanliness and organization of the front desk area.
• Manage phone calls and respond to emails in a timely manner.
• Provide information about gym services, classes, and promotions.
• Assist with administrative tasks and maintain accurate records.
• Promote a positive gym culture and encourage member engagement.
• Ensure compliance with all safety and health guidelines.

Requirements:

• High school diploma or equivalent; prior customer service experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient with computers and basic office software.
• Ability to work flexible hours, including evenings and weekends.
• Passion for fitness and promoting a healthy lifestyle.
• Ability to handle member concerns with professionalism and care.
• Team player with a positive attitude and strong work ethic.

About Us:

At Planet Fitness - PF Baseline Fitness, we have been dedicated to providing a welcoming and non-intimidating gym environment since our inception. Our members love us for our affordable memberships and top-notch facilities, while our employees appreciate the supportive culture and opportunities for growth. Join us and be part of a team that is committed to helping others achieve their fitness goals!